California clients wishing to seek my services for telehealth sessions only may contact me by phone (650-680-7124) or email (claire@gclaireroberts.com) to set up appointments.

How much will this cost and can I use my insurance plan?

Initial Consultations are $195 and subsequent 50 minute sessions are $185. The fee is payable at the time by either cash (exact change please!), check or credit/debit card. I am happy to provide receipts it you need them. I have a limited number of sliding scale slots and therefore can sometimes make an adjustment to my fee based on financial hardship.

For those that have a health insurance plan that includes mental health coverage, you may choose to use that coverage to cover whatever portion of my fee your plan allows. However, you should be aware that, in return, I will be required to provide your insurance company with at least some basic information about why you are seeking the help of a psychotherapist: for example, they require me to give a diagnosis before they will process any claims, and in certain instances they will require me to share more detailed information about why you are seeking my help and what progress you are making before authorizing additional sessions or extended length sessions for the purposes of EMDR work.

Please Note: You have the right to receive a Good Faith Estimate for the total expected cost of any non-emergency healthcare services, including psychotherapy services. You can read more about Good Faith Estimates here >>

Will my information be kept private?

Everything you discuss with me will be kept confidential, except under certain specific circumstances where California state law requires a therapist to break confidentiality on safety grounds such as in cases of suspected child abuse or neglect, or where there appears to be an imminent danger to yourself or another person. If you are using insurance coverage, before processing any claim, your insurance company will require me to provide some basic information about you including a diagnosis. If additional or extended-length EMDR sessions need to be authorized they will ask me to disclose more detailed information about why you are seeking my help and what progress you are making.

How frequently will I need to come, how long does each session last, and how many sessions will I need?

For most clients, it is recommended that you come at least once a week or occasionally more than once a week if you are in crisis and need some intensive support for a while. Each session is 50 minutes in length. For couples, or for when we do EMDR Therapy (trauma processing), a 90-minute session is preferable. However, I certainly recognize that more than one 50-minute session per week may not be possible for everyone in which case we manage as best we can. The number of sessions will depend on several factors such as the nature and severity of the issue(s) involved, the goals we agree upon, and your own level of commitment to seeing this through.

What if I need to cancel a session?

There is no charge if you cancel giving at least 24 hours notice. However, you will be responsible for paying the full fee for any session canceled with less than 24 hours notice. If this does occur, I will also try to offer you an alternative appointment later in the week if I have a slot available so you can come in then instead and avoid having to pay for a session you did not have.

Do you provide couples counseling?

Yes! Although not a primary focus of my practice, I do also enjoy working with couples. In fact, one of my passions is to teach communication and conflict resolution skills to couples at all stages, as this is key to establishing and maintaining a healthy relationship that will last a lifetime. I am proud that I have had the privilege to train with some of the best couples’ experts in the world, namely Dr’s. John and Julie Gottman of the Gottman Institute in Seattle WA and also Dr’s. Pete Pearson and Ellyn Bader of the Couples Institute in Menlo Park, CA.

What is an LCSW?

LCSW stands for Licensed Clinical Social Worker and is one of the ways in which an individual may become licensed to practice psychotherapy within the State of California. The name of the licensing board for an LCSW is the California Board of Behavioral Science Examiners, or BBSE, based in Sacramento.

Where are you located and what are your office hours?

I am currently providing only online counseling and teletherapy, which is an effective, convenient, flexible, and cost-effective alternative to in-person counseling and psychotherapy that’s just as effective. In fact, the vast majority of my clients have been surprised by how well teletherapy works… and how easy it is!

How do I reach you to discuss my situation and ask about setting up an initial appointment?

The best way to reach me is on my confidential voice mail at 650-680-7124 or you may also send me a confidential email at claire@gclaireroberts.com. I look forward to speaking with you and helping in any way I can!

Claire Roberts, LCSW – Couples and Marriage Therapist providing Couples Counseling and Therapy and Marriage Counseling in Palo Alto, Menlo Park, and San Jose, CA, California